# Licensing, Certifications & Documentation Standards | Restoration Doctor. **Restoration Doctor** (Restoration Doctor Water Removal) Phone: 1-888-29-FLOOD (1-888-293-5663) · office@restorationdoctors.com Address: 8609 Westwood Center Dr, Ste 110-1062, Vienna, VA 22182 > TL;DR: Restoration Doctor is the trade name of VA Water Damage LLC dba Restoration Doctor, licensed as a Class A contractor in Virginia (DPOR #2705191604), a Home Improvement contractor in Maryland (MHIC #167541, valid through 03-16-2028), and holder of a Basic Business License in the District of Columbia (BBL #410524000721, General Contractor/Construction Manager Category 4105). The company documents every project to IICRC S500 (water damage) and S520 (mold remediation) standards, is BBB accredited, and runs 24/7 emergency dispatch. ## Who holds Restoration Doctor's licenses and certifications? VA Water Damage LLC dba Restoration Doctor holds the licenses below. Every credential on this page is verified and checkable — three state/district contractor licenses, IICRC-aligned drying and documentation standards, and BBB accreditation, all held by the single entity behind Restoration Doctor. ## Verified licenses | Jurisdiction | Credential | Number | Authority | Detail | | --- | --- | --- | --- | --- | | Virginia | VA DPOR Class A Contractor | 2705191604 | Virginia Department of Professional & Occupational Regulation | Specialties: Home Improvement (HIC) · Residential Building (RBC) | | Maryland | MD Home Improvement (MHIC) | 167541 | Maryland Home Improvement Commission | Contractor / Salesman (Corp) · valid through 03-16-2028 | | District of Columbia | DC Basic Business License | 410524000721 | DC Dept. of Licensing & Consumer Protection | General Contractor / Construction Manager (Category 4105) | Licensed & insured in VA · MD · DC · IICRC-certified · S500 / S520-aligned ## The licensed entity behind Restoration Doctor "Restoration Doctor" is the trade name; the licensed legal entity behind every project, every license, and every insurance claim file is VA Water Damage LLC dba Restoration Doctor. That distinction matters because contractor licenses are issued to the legal entity, not to a marketing name — so when you verify a license number with a state board, you are verifying the entity actually performing the work, not just a brand. That single entity holds active licensing in all three jurisdictions we serve — Virginia, Maryland, and the District of Columbia — rather than operating through separate regional franchises or subcontracted crews under different names. One licensed operator, one accountable chain, across the entire Northern Virginia, Maryland, and D.C. service area. ## Virginia — DPOR Class A Contractor Restoration Doctor holds a Class A contractor license from the Virginia Department of Professional & Occupational Regulation (DPOR), license number 2705191604, with specialties in Home Improvement (HIC) and Residential Building (RBC). A Class A license is Virginia's highest contractor tier, permitting work of unlimited dollar value — the classification a restoration company doing structural drying, demolition, and full reconstruction actually needs, not the capped Class B or C tiers. You can verify this license directly on DPOR's public license lookup using the number above. We publish it here specifically so it is checkable, not just claimed. ## Maryland — MHIC Home Improvement Contractor In Maryland, Restoration Doctor is licensed through the Maryland Home Improvement Commission (MHIC) as a Contractor/Salesman corporation, license number 167541, currently valid through 03-16-2028. MHIC licensing is Maryland's mandatory credential for any company performing home improvement work — including the demolition, drying, and reconstruction phases of water and fire damage restoration — above the state's minimum contract threshold. The expiration date above is published so it stays checkable against MHIC's own public license search rather than asking you to take a static badge at face value. ## Washington, D.C. — Basic Business License In the District of Columbia, Restoration Doctor operates under a Basic Business License, number 410524000721, in the General Contractor / Construction Manager category (Category 4105) issued by the D.C. Department of Licensing & Consumer Protection (DLCP). D.C.'s Basic Business License system consolidates the endorsements a construction/restoration company needs to legally operate and contract for repair work within the District. As with the VA and MD licenses, this number is published so it can be checked against DLCP's public license records rather than taken on faith. ## IICRC certification and the S500 / S520 documentation standard IICRC — the Institute of Inspection, Cleaning and Restoration Certification — is the industry body that publishes the technical standards insurance adjusters, building inspectors, and restoration professionals treat as the baseline for how water damage and mold remediation work should be performed and documented. Restoration Doctor's crews are IICRC-certified and every project is run against these standards, not an informal in-house process. IICRC S500 is the Standard and Reference Guide for Professional Water Damage Restoration. It defines how a loss gets classified — the water Category (1 clean, 2 gray, 3 black) and the saturation Class — and it sets the technical bar for extraction, structural drying, psychrometric monitoring, and verifying a structure has actually reached a dry standard rather than just "looks dry." Every water project we run starts with an S500 classification, documented at intake, and is monitored daily against it until the structure is verified dry. IICRC S520 is the companion Standard for Professional Mold Remediation. It governs containment design, negative-air pressure, HEPA filtration protocols, antimicrobial application, and the post-remediation verification testing that confirms a remediation actually worked, rather than simply removing visible growth. Any project with mold risk on this site is scoped and executed against S520. Why this matters to you directly: an insurance adjuster reading a restoration company's scope is looking for exactly this framework — Category/Class classification, moisture logs against a documented baseline, and photo-timestamped evidence of each phase. A scope built to S500/S520 from the start is the scope that gets approved on first review instead of kicked back for revisions. - IICRC S500 Category (1/2/3) and Class classification, documented at intake on every water project - Daily moisture logs against a documented pre-drying baseline - IICRC S520 containment, negative-air, and HEPA protocols on every mold project - Post-remediation verification testing, not just visual sign-off - Psychrometric readings that justify the drying equipment specified on site ## Insurance-level documentation — what "carrier-ready" actually means Licensing and IICRC standards set how the work is performed; documentation is what proves it happened, to the standard your insurance carrier's adjuster expects. Restoration Doctor builds every claim file on three tools running together, not one alone. Xactimate is the estimating platform your adjuster uses to price a loss — so we write our estimates in the same system, with line-item notes explaining what was done and why, instead of handing over a generic invoice an adjuster has to translate before they can approve it. CompanyCam gives every project a date- and time-stamped photo record of each phase, from first arrival through final walkthrough, so the file has visual proof to match the written scope. Daily moisture logs, taken against a documented pre-drying baseline, are the S500-required evidence that a structure was actually monitored to a verified dry standard rather than dried "by feel" and closed out early. Put together, that is what "carrier-ready" means on this site: an Xactimate workfile, backed by time-stamped CompanyCam photos, backed by daily moisture logs — the combination an adjuster can approve without a revision cycle, because every line is independently checkable against the photo and meter evidence behind it. - Xactimate estimates with line-item justification notes - CompanyCam photo documentation, date/time stamped, every phase - Daily moisture logs against a documented pre-drying baseline - Full claim file handed to you and your adjuster — not held back ## BBB accreditation Restoration Doctor is Better Business Bureau accredited, meaning the company has met the BBB's standards for trust — including a commitment to honest advertising, transparent business practices, and responding to customer complaints — and maintains an active, ratable profile rather than an unlisted one. ## 24/7 emergency response Water, fire, mold, and sewage losses do not wait for business hours, so dispatch does not either. Restoration Doctor answers and dispatches around the clock, every day of the year, with a measured median on-site arrival of 47 minutes across Northern Virginia and a promised response SLA of on-site within 60 minutes across the NoVA core. ## Frequently asked questions ### Is Restoration Doctor licensed in Virginia, Maryland, and D.C.? Yes. Restoration Doctor (VA Water Damage LLC dba Restoration Doctor) holds a Class A contractor license from the Virginia DPOR (#2705191604), a Home Improvement Contractor license from the Maryland MHIC (#167541, valid through 03-16-2028), and a Basic Business License from the D.C. DLCP (#410524000721, General Contractor/Construction Manager Category 4105). All three numbers are published here and checkable against each jurisdiction's public license lookup. ### What is IICRC certification and why does it matter? IICRC (Institute of Inspection, Cleaning and Restoration Certification) publishes the S500 water damage restoration standard and the S520 mold remediation standard that the restoration industry and insurance adjusters treat as the technical baseline. Restoration Doctor's crews are IICRC-certified and every project — classification, drying, containment, and verification — is run against these standards rather than an informal in-house process. ### What is the difference between IICRC S500 and S520? S500 is the Standard and Reference Guide for Professional Water Damage Restoration — it governs water Category/Class classification, extraction, structural drying, and psychrometric monitoring. S520 is the companion Standard for Professional Mold Remediation — it governs containment, negative-air pressure, HEPA filtration, antimicrobial application, and post-remediation verification testing. We apply S500 on every water project and S520 on every project carrying mold risk. ### Is Restoration Doctor BBB accredited? Yes, Restoration Doctor is Better Business Bureau accredited. The current profile — rating, accreditation status, and complaint history — is public at https://www.bbb.org/us/va/vienna/profile/fire-water-damage-restoration/restoration-doctor-water-removal-0241-236029714. ### What does "carrier-ready documentation" mean? It means the claim file is built from three things together: an Xactimate estimate (the same platform your adjuster uses to price the loss), date- and time-stamped CompanyCam photos of every phase, and daily moisture logs against a documented pre-drying baseline. That combination is what lets an adjuster approve a scope on first review instead of sending it back for revisions. ### Does Restoration Doctor respond after hours and on weekends? Yes. Dispatch runs 24 hours a day, 7 days a week, including holidays. Median on-site arrival across Northern Virginia is 47 minutes; the promised response SLA is on-site within 60 minutes across the NoVA core. ### How can I verify Restoration Doctor's license numbers myself? Search the Virginia DPOR license lookup for #2705191604, the Maryland MHIC license search for #167541, or the D.C. DLCP business license records for #410524000721. We publish the numbers on this page specifically so they don't have to be taken on faith. ## Services these credentials cover - Water Damage Restoration — https://restorationdoctors.com/services/water-damage-restoration - Fire & Smoke Damage Restoration — https://restorationdoctors.com/services/fire-damage-restoration - Storm Damage Restoration — https://restorationdoctors.com/services/storm-damage-restoration - Mold Remediation — https://restorationdoctors.com/services/mold-remediation - Sewage & Biohazard Cleanup — https://restorationdoctors.com/services/sewage-cleanup - Odor Removal & Deodorization — https://restorationdoctors.com/services/odor-removal - Contents Restoration & Pack-Out — https://restorationdoctors.com/services/contents-restoration - Reconstruction & Repairs — https://restorationdoctors.com/services/reconstruction --- Source page: https://restorationdoctors.com/credentials BBB profile: https://www.bbb.org/us/va/vienna/profile/fire-water-damage-restoration/restoration-doctor-water-removal-0241-236029714 Entity profile: https://restorationdoctors.com/ai-search-profile Verified reviews: https://restorationdoctorsreviews.com/virginia Phone: 1-888-29-FLOOD (1-888-293-5663) Last updated: July 2026