Four things we put in writing.
Everything above this line is marketing until somebody commits to it. This is the commitment. It applies to every job you send us, starting with the first one, and it does not change once you have sent us fifty.
- 01
We never do plumbing.
Zero plumbing licenses, zero plumbing trucks, zero temptation. Restoration Doctor is a mitigation and restoration contractor — water, fire, mold, sewage, and the reconstruction that follows. We are not licensed to pull a plumbing permit in Virginia and we have no intention of becoming licensed. There is no version of this partnership where we quietly grow a plumbing division on the back of your referrals.
- 02
Every plumbing repair we uncover goes back to the referring plumber. In writing.
When we open a wall and find the second failure — the corroded branch, the bad joint, the water heater three years past its life — your company name is already on the job file as plumber of record, and that is the number the homeowner gets. It is written into the file, not remembered as a favor. If the homeowner insists on someone else, we tell you that instead of quietly letting it go.
- 03
Your customer stays your customer.
We work the loss. You keep the relationship. We do not sell your customer a maintenance plan, we do not leave another contractor's magnet on their fridge, and we do not market to them after the file closes. You introduced us into that house; that introduction is the only reason we are standing in it.
- 04
Transparent referral terms — never recovered from the homeowner's claim.
Your referral payment is a flat, disclosed, business-to-business payment from us to you. It is not a percentage, it is not scope-dependent, and it does not appear as a line item on anybody's estimate. It never touches the homeowner's invoice and it is never recovered from their carrier — it comes out of our margin, which is exactly why it stays flat. Ask for the line-item estimate on any job you referred and check it yourself.
- VA DPOR CLASS A · 2705191604
- SCOPE: NORTHERN VIRGINIA + DC
- APPLIES: EVERY REFERRED JOB
- REV. 001
