Customer evidence
Customer testimonials
These are Google reviews written by the people whose homes we worked in, reproduced word for word. The film below shows what those visits actually look like.
4.9 out of 5 across 861 Google reviews in Northern Virginia
Dramatization. Scenes are illustrative and created with AI; they are not recordings of actual customers or jobs.
They arrived within an hour of our call, clearly explained our options, and had a crew on site the same day.
What people wrote
Every review below is reproduced exactly as it was posted, newest first. Nothing is edited, shortened or rewritten.
Filter reviews by what they mention
Outstanding customer service and craftsmanship. The project was completed on time, within budget, and with great attention to detail.
Our reply
Thank you, Christopher, for your kind words! We're delighted to hear that you were pleased with our customer service and craftsmanship. We strive for excellence and are thrilled that the project met your expectations in every way. It's always our goal to provide timely, budget-conscious, and detail-oriented service for our clients. Your feedback means a lot to us and motivates our team to continue being the best in the DMV. - Restoration Doctor
I had a flood in my basement due to a broken pipe. Carlos came out in within the hour of me calling. He got to work & extracted the water and relieved my stress & gave me some peace of mind. 100% recommend their service, thank you so much 🙏
Our reply
Thank you, Adam, for your kind words! We’re delighted to hear that Carlos was able to respond quickly and bring you peace of mind during such a stressful situation. We strive to be the best and provide excellent customer service when you need it most. If you ever need assistance again, don’t hesitate to reach out—we’re always happy to help! - Restoration Doctor
Quality work, quality people. Amazing customer service & amazing work overall, would recommend to anyone needing help with water damages!!
Our reply
Thank you for the kind words, Allie! We’re delighted to hear you had such a positive experience with our team. Providing amazing customer service and quality work is something we strive for every day, and it means a lot to know we hit the mark for you. If you ever need assistance again, we’re always happy to help. Your recommendation truly means the world to us! - Restoration Doctor
Last night, my dishwater had leaked for several hours while we were asleep and woke up to my basement ceiling caving in and falling and damaging my floors. I had RD come on out and help remediate my property and fully dry it out. Carlos got here on time and definitely helped my home and my family out through this process. Definitely recommend this company to everyone.
Our reply
Alexis, thank you for the kind words and for sharing your experience. We're delighted Carlos could assist you during such a stressful situation. We strive for excellence and are happy we could help restore your home and bring peace of mind to your family. If you ever need us again, don’t hesitate to reach out. - Restoration Doctor
Everyone we worked with was friendly, professional, and committed to doing the job right. They exceeded our expectations in every way.
Our reply
Thank you, Vicky, for the kind words! We are delighted to hear our team exceeded your expectations and provided friendly and professional service. We strive for excellence in every project, and your feedback motivates us to continue being the best in the DMV. If you ever need anything in the future, we’ll be happy to help! - Restoration Doctor
From the moment we contacted Restorations Doctor VA, we felt like we were in good hands. Their response time was impressive, communication was excellent, and the entire team was professional throughout the project. They delivered exactly what they promised and exceeded our expectations.
Our reply
Thank you for the kind words, Katherine! We're delighted to hear you felt well taken care of from start to finish. We strive for excellence and are thrilled we could exceed your expectations. It's always our goal to provide top-notch customer service in every project. If you ever need assistance in the future, don't hesitate to reach out—happy to help anytime! - Restoration Doctor
I was out of town, came back to my basement being flooded due to my water heater breaking. Luckily I called RD, and they got here as quickly as possible. Carlos walked me through every step and made the process very easy. Highly recommend them
Our reply
Thank you, Tiffany, for your kind words! We're so pleased we could assist you during such a stressful situation. Helping our customers quickly and providing excellent service is what we strive for. We'll be sure to share your appreciation with Carlos. If you ever need further assistance, don't hesitate to reach out. - Restoration Doctor
I had leak in my kitchen due to my sink, restoration doctor sent out Carlos and he brought a crew with him and they fixed the leak and dried out my home as well. Very much appreciated
Our reply
Thank you, Elizabeth, for sharing your experience! We're delighted to hear that Carlos and the team were able to assist you promptly and effectively. We strive for excellence, and it's wonderful to know you felt well taken care of. If you ever need our help again, don’t hesitate to reach out—we’re always happy to help! - Restoration Doctor
After we had water damage they helped us throughout the the whole insurance headache when they tried to deny us. Please go with them!
Our reply
Thank you, Rasheed, for the kind words and for sharing your experience! We’re delighted to have been able to help you navigate such a tough situation. Our team strives to be the best, and it means so much to hear that we could be there for you when you needed us. If you ever need assistance in the future, we're always happy to help. - Restoration Doctor
They showed up fast, were very professional, and explained everything clearly.
Everything was handled professionally from beginning to end. We couldn’t be happier with the outcome!
Our reply
Thank you for the kind words, Joseling! We’re delighted to hear you’re so happy with the outcome. We strive for excellence and are thrilled that our professionalism met your expectations. If you ever need assistance again, we’re always here and happy to help! - Restoration Doctor
“The attention to detail was incredible. From cleanup to repairs, every aspect of the restoration was handled professionally. They didn’t cut corners and made sure everything was done right the first time.”
Our reply
Thank you, Kelly, for your kind words! We're delighted to hear that our attention to detail and professionalism made a lasting impression. We strive for excellence in every aspect of our work and are so pleased that you had such a positive experience. If you ever need assistance again, don't hesitate to reach out. We're always happy to help! - Restoration Doctor
Thank you restoration doctor!! Appreciate all the work you do and I will highly recommend you to my friends and family
Our reply
Thank you, Matin! We’re absolutely delighted to hear your kind words and so pleased you appreciate our work. Recommendations like yours mean the world to us as we strive to be the best in the DMV. If you or your loved ones ever need anything, our customer service team is always happy to help. - Restoration Doctor
Restorations Doctor VA did an outstanding job repairing the hail damage to our roof and exterior. The crew was punctual, respectful, and kept the worksite clean throughout the project.
A leaking water heater caused significant flooding, and I honestly believe their fast response prevented thousands of dollars in additional damage. The crew worked efficiently and treated our property with care. Excellent service from start to finish.”
Our reply
Thank you, Stephanie, for your kind words! We're delighted to hear our team was able to respond quickly and help prevent more damage. We strive for excellence and are happy to know you had such a positive experience. If you ever need assistance again, our team is always here to help. - Restoration Doctor
The smoke odor was completely eliminated, and the repairs blended seamlessly with the rest of the house. We couldn't be happier with the results. Happily recommended
Our reply
Thank you, Katherine! We're delighted to hear that you're happy with the results and that the smoke odor was completely eliminated. We strive for excellence, and your kind words motivate us to continue being the best in the DMV. Your recommendation means the world to us—thank you for trusting us with your home! - Restoration Doctor
When disaster struck, Restorations Doctor VA was there every step of the way. Their team responded quickly, communicated clearly, and treated our home with care and professionalism. The quality of their work exceeded our expectations, and they made a stressful situation much easier to handle. We highly recommend their services!
Our reply
Thank you so much, Sophia, for your wonderful feedback! We’re delighted to know our team could make a difficult time easier for you. Providing excellent customer service and professionalism is always our goal. Your recommendation means the world to us, and we’ll continue striving to be the best in the DMV. If you ever need assistance again, we’ll be happy to help! - Restoration Doctor
Loved the way they handled our situation. Amazing services, excellent handling of the situation. They fixed my leak in the roof, so I highly recommend them.
Our reply
Thank you for the kind words, Giri! We’re delighted to hear that you were pleased with our services and how we handled your roof leak. We strive for excellence and are always happy to help. Your recommendation means so much to us! - Restoration Doctor
Outstanding service from start to finish! The team was professional, responsive, and worked efficiently to resolve our issues. They kept us informed throughout the entire process and exceeded our expectations. Highly recommend Restoration Doctor Water Removal to anyone needing reliable restoration services!
Our reply
Thank you, Andrea, for your kind words! We're delighted to hear that our team’s professionalism and efficiency made a positive impact. We strive for excellence in all we do, and it’s wonderful to know we exceeded your expectations. Should you ever need assistance again, our customer service team will be happy to help. - Restoration Doctor
How we earn them
We answer at any hour
Most of the reviews on this page start the same way: someone called late, and someone picked up. A crew is dispatched from Vienna around the clock, and the first visit is the one that decides how much of the house has to come out.
How emergency response worksWe document everything for the claim file
Moisture readings, daily drying logs, photographs of every affected area, and a line-item Xactimate scope. You keep the file, and your adjuster gets everything needed to evaluate the loss without a second trip.
What goes into a claim fileWe work for you, not the insurance company
We bill you, the homeowner, and hand you a carrier-ready claim file. That is why the scope reflects the house rather than a carrier's preferred number — and why the crew explains each reading in front of you instead of behind a portal.
Water damage restorationAlso worth reading: Content cleaning and pack-out, Mold remediation.
Professional, efficient and fast. I was stressing about a leak on my ceiling but now it got fixed before it could get worse, now I’m stress-free. definitely recommended.
Our reply
Thank you so much, Maria! We're delighted to hear we could ease your stress by resolving the leak quickly and efficiently. Our team strives to be the best in the DMV, and your kind words mean a lot to us. Please don't hesitate to reach out if you ever need assistance again – we’re always happy to help! - Restoration Doctor
I had a wall replacement issue and the crew was able to fix it nice and smooth, thank you!! 5 star service
Our reply
Thank you, Roger! We’re delighted to hear that your wall replacement was fixed smoothly by our crew. We strive to be the best and are thrilled we could assist you. Should you need anything else, our team is always happy to help. - Restoration Doctor
Great company! They showed up fast, explained everything, and did an amazing job. I would definitely use them again
Our reply
Thank you, Jaime! We're delighted to hear about your positive experience and that our team was able to assist quickly and effectively. We strive for excellence and are always happy to help when needed. Your kind words mean so much to us, and we're excited to assist you again in the future should the need arise! - Restoration Doctor
I had an insulation issue going in my roof, restoration doctor was able to fix my issue, stress-free, easy and clean. Will definitely keep in contact.
Our reply
Thank you for the kind words, Sergio! We’re delighted to hear that we could make the process stress-free and easy for you. Our team strives for excellence every step of the way, and it’s great to know we’ve met your expectations. If you ever need anything in the future, we’re always happy to help! - Restoration Doctor
restoration work was flawless. The crew was punctual, hardworking, and genuinely cared about the quality of the finished product.
Our reply
Thank you for the kind words, Kevin! We’re delighted to hear that you were pleased with the restoration work and the dedication of our crew. We strive for excellence and take pride in delivering high-quality results with genuine care. It’s wonderful to know that our team’s efforts made a positive impression. If you ever need anything, we’re always happy to help! - Restoration Doctor
Excellent work was done and the results turned out better than I expected. I will definitely call again!!
Our reply
Thank you so much for your kind words, Jae! We are delighted to hear that the results exceeded your expectations. We strive for excellence in everything we do, and it's rewarding to know we were able to deliver such a positive experience. We're always happy to help and look forward to assisting you again in the future! - Restoration Doctor
Talk to someone who has done this before
Water spreads while you decide. Call and you get a person, not a queue, whatever time it is.
Reviews are reproduced verbatim from our Google Business Profile for Northern Virginia. Reviewer names are shortened for privacy. Renderings are illustrations, not photographs.