Privacy Policy
Effective October 24, 2026 · Updated November 14, 2026
VA Water Damage LLC dba Restoration Doctor (“Restoration Doctor,” “we”) provides water damage restoration and related services in Virginia, Maryland and Washington, DC. This policy explains what information we collect through restorationdoctors.com and our staff dashboard, and how we use it.
What we collect
- Service requests and contact forms: your name, phone number, email address, property address, and the details you give us about your loss.
- Job and claim records: photos, moisture readings, scope sheets, invoices, signed work authorizations, and insurance claim information connected to work we perform for you.
- Staff sign-in: when our team members sign in with Google, we receive their name, email address and profile picture. We use this only to confirm who is signing in.
Chat conversations
When you use the chat on this site, we store the conversation, the name and phone number you give us, and any photos you send. Our dispatch team reads these conversations to respond to you, and we keep them as a record of your request. We use automated tools, including AI services, to read the text and photos you send so we can sort and route your request.
Text messages
If you check the box to receive text messages, we text you about your service request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. We do not sell or share your phone number or text-message consent with third parties for their marketing.
Cookies, analytics and advertising
- We use Cloudflare Turnstile to protect our forms and chat from spam and abuse.
- On some advertising landing pages we use the OpenAI Ads pixel to measure whether an ad led to a service request. When someone taps to call or submits a request from one of those pages, our server also reports the event to OpenAI, sending a random event ID, an OpenAI ad reference, the page address, and technical details of the visit (IP address, browser type and approximate location such as city and ZIP code). We do not send your name, email address or phone number, hashed or otherwise.
- We do not use tools that record your screen, mouse movements or keystrokes.
Children
This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
How we use it
We use this information to respond to you, perform and document our work, prepare invoices, communicate with your insurance carrier and adjuster about your claim, collect payment, and meet our legal and licensing obligations.
Who we share it with
We share information with your insurance company and its adjusters as needed to handle your claim, and with service providers who host our systems, send our email or process payments for us. When the law requires it, we also share it with our attorneys, courts or government agencies. We do not sell personal information.
How we protect it
Our records are stored with hosting providers that encrypt data in transit, and access is limited to signed-in staff.
Your choices
You can ask us to correct your information, or ask what we hold about you, by contacting us.
Contact
Restoration Doctor, Vienna, VA 22182
office@restorationdoctors.com · 888-293-5663